Card transactions include credit card, debit card, gift card, and EBT card transactions. Since they all have similar transaction fields, we will discuss one card type, credit card, in detail.
- Click on the Transaction Reports menu
- To view the credit card details, click on the Credit link. To view the debit card details, click on the Debit link. To view gift card transactions, click on the Gift Cards link. To view the EBT details, click on the EBT link
- Refer to Step 3, date range selection, in Summary earlier in this chapter for specifying a date range
Note: For the rest of the filter fields, you don’t need to fill them all. Instead, just the ones you know, because the less information you provide, the more matches you will receive. The following table illustrates 3 filter fields that each has a drop-down list.
- Choose a Transaction Type from the drop-down list
- Choose an option to Exclude Void transactions or not (by default, this box is checked)
- Choose a card Payment Type from the drop-down list
- Choose a Status from the drop-down list
- After entering all necessary information, click on the Submit button (the Reset button clears the form) and a screen will appear similar to the example shown below
The following gives you a quick overview of each column in the example screen above. You can enter information in these fields to change the results of the report at any time, just click Refresh in the upper right corner of the report after making changes.
A unique reference number that the system assigns to each transaction for an easy retrieval
A unique number that the merchant assigns to identify a customer
The optional invoice number that is associated with the transaction
The date and time the transaction was processed
The transaction’s payment type (Examples are: Visa, MasterCard, Visa, Amex, etc.)
The partially masked card number
Name on Card
The customer’s name
The transaction type (Examples are: Sale, Authorization, ForceCapture, Repeat Sale, and Credit)
The response for the transaction (Examples are: Approved, Declined)
The approval or error code of the transaction
The dollar amount of an approval or authorization request
The transaction amount that is captured by the host
The amount of any adjustment made to the transaction (only for merchants with Tip enabled)
The user name or terminal that processed the transaction
The register number on which the transaction is performed
The status of the transaction.
- Open – Transaction has yet to be settled
- Settled – Transaction has settled
- RolledBack – Transaction failed to settle
- InProcess – Transaction is in the process of settlement
- FraudHold – Transaction was held due to Fraud settings
- Ineligible – Transaction cannot be settled
- If you want to change the number of transactions listed per screen page, change the Page size located at the bottom left corner of the report. By default, the screen shows up to 25 transactions per page.
- You will have the option to export the transaction list in multiple formats by clicking ‘Print/Export Reports’. You can also export the transaction list in CSV in one step just by clicking the ESP Logo on the upper right corner of the report.
- To further explore the detail of a transaction, click on the transaction’s Ref# link
Note: There are four kinds of task box(s) you may see, Void, Refund, Capture and Repeat Sale, located on the right of the card transaction detail. You may also see the option to Email the receipt. The following table shows a list of task box(s) matching transaction types:
Card Type Transaction Type Settlement Task Box(es) Credit Card PreAuth N/A Cature, Repeat Sale Sale, Force Capture Unsettled Void, Repeat Sale Settled Refund, Repeat Sale Credit Unsettled Void, Repeat Sale Settled Repeat Sale Void Unsettled Repeat Sale Settled Gift Card Sale Unsettled Void Settled Refund
- In the transaction list, if you see (the image icon) to the left of the transaction’s Ref# link, which means a signature is captured for this transaction. Click on the reference number, then click the Signature Receipt link and a screen will appear similar to the example shown below