Voiding a transaction is the reversal of a current transaction that has been authorized but not settled. Settled transactions require processing of RETURN (a.k.a., REFUND, CREDIT) in order to be reversed.
- Click on the Virtual Terminals menu
- Click on the Checks link
- Click on the Void tab (shown below)
- In the Original PNRef field, enter the PNRef number you received from the corresponding check transaction on which you are performing this void. You can locate the PNRef by performing a search through Transactions Report.
- Click Process and a receipt similar to the example below will appear